MyNagarSevak Terms & Conditions

1. About Our Platform

MyNagarSevak is an independent citizen initiative built with the goal of bringing citizens closer to their elected ward corporators. We act as a friendly digital bridge that helps communication flow more easily between the people and their representatives.

Please note that MyNagarSevak is not an official government portal or a statutory complaint redressal service. We are not affiliated with, endorsed by, or operated by the Brihanmumbai Municipal Corporation (BMC), Navi Mumbai Municipal Corporation (NMMC), Thane Municipal Corporation (TMC), Kalyan-Dombivli Municipal Corporation (KDMC), or any other government body.

2. About Issue Resolution

The issues you raise on MyNagarSevak are shared for awareness and communication purposes. While we sincerely hope every concern receives the attention it deserves, we are unable to guarantee that any specific issue will be acknowledged, acted upon, or resolved within a fixed timeframe.

Issues may be marked as pending, in progress, resolved, or rejected at the discretion of the respective corporator or administrator. We kindly ask citizens to understand that delays — and sometimes even non-resolution — can happen for many reasons beyond anyone's control.

3. Limitation of Liability

While we work hard to make MyNagarSevak helpful and reliable, we kindly request our users to understand that MyNagarSevak, its team, developers, and affiliates cannot be held responsible or liable for:

• Any delay, rejection, or non-resolution of issues raised on the platform

• Any loss, damage, injury, or unfortunate incident that may arise from or relate to unresolved or delayed civic issues

• Any action or inaction by corporators, municipal authorities, or other government bodies

• Any consequences arising from information shared through the platform

We share this not to step away from responsibility, but to set honest expectations with our users.

4. About Our Corporators

Corporators featured on MyNagarSevak are elected public representatives serving their wards. Their presence on our platform is to make them more accessible to citizens — it does not create any additional legal duty for them to resolve issues within a specific timeframe.

We kindly ask citizens to remember that civic issue resolution often involves multiple authorities, departments, and factors that may be beyond the control of any individual corporator.

5. User Responsibilities

We warmly welcome every citizen to use MyNagarSevak. To keep the platform helpful and trustworthy, we request all users to:

• Share accurate and truthful information when raising issues

• Use the platform respectfully and avoid false, malicious, or defamatory complaints

• Understand that MyNagarSevak and its corporators cannot be held legally responsible for outcomes

• Treat this platform as a helpful addition to — and not a replacement for — official civic complaint channels such as the BMC helpline or municipal offices

6. Not a Legal Forum

MyNagarSevak is a community communication platform, not a legal or judicial forum. We kindly request that no legal proceedings, claims, or actions be initiated against MyNagarSevak, its team, or any corporator based on the issues raised, responses given, or outcomes shown on this platform.

7. Content Moderation

To keep MyNagarSevak safe, respectful, and useful for everyone, we may moderate, edit, unpublish, or remove any content — including issues, comments, or user accounts — when necessary. We will always try to act fairly, though prior notice may not always be possible.

8. Data & Privacy

We respect your privacy. The information you share with us is used only to make the platform work for you. For more details, please take a look at our Privacy Policy.

9. Changes to These Terms

As MyNagarSevak grows and improves, we may occasionally update these terms. We will do our best to keep things clear and fair. By continuing to use the platform, you kindly agree to the updated terms.

10. A Note from Us

MyNagarSevak is built with care, by citizens, for citizens. Our goal is simple — to help your voice reach the right people. Thank you for being a part of this journey and helping us build a more connected community. 🙏